Terms and Conditions

Our terms and conditions

Terms and Conditions

Terms and Conditions

Please read these Terms and Conditions carefully. Your booking and payment constitutes acceptance of them.

The price quoted at the time of booking is for up to 2 guests only. As stated on the Prices page of our website, the charge for each additional guest is £25/week or £15/short break. If you have made a booking via our website and there are more than 2 guests staying in the property, we will contact you shortly after you have made your booking asking you to make payment for the additional charge. 

A Booking will be considered binding upon both sides once a Booking Form and Deposit has been received and acknowledged in writing by Sherborne Cottages (the Company) trading as Sherborne Cottages and Apartments.

When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form.  This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.

Provisional telephone reservations will only be held for 72 hours until the receipt of a Booking Form and will not be considered binding thereafter.

The Company reserves the right to refuse to accept a Booking and in this event all fees paid will be immediately refunded. Bookings for stag or hen parties will not be accepted.

In accepting your Booking the Company agrees to carry out all our obligations to you as described in our brochure, website and other documents supplied to you.

Once a Booking is confirmed by the Company, the individual who has made the booking (the principal client) is responsible for the balance of payments due. These shall be paid not later than eight weeks before the Booking is due to commence.

To avoid any misunderstanding all references to ‘the client’ in these conditions in regard to contractual responsibilities and obligations by either party (the company and the Client) extend to all individuals named on the booking form and any others subsequently added to the booking.

A Booking Form from the Company’s website must be sent/submitted either with payment or immediately after payment has been received.  The Booking will not be considered binding until the Booking Form is received by the Company.

The Deposit is non-refundable unless we are unable to confirm your Booking, in which case it will be returned in full.

A Deposit payment of 25% of the rental is payable on Booking.  An invoice will be issued for the Balance and Security Deposit, which will be due to be paid no later than eight weeks prior to arrival.

A Security Deposit will be payable to the Company for all bookings.  This Security Deposit is held to cover any losses, damage and additional cleaning charges if the property is left in an unsatisfactory condition. In normal circumstances and if no additional charges are necessary the Security Deposit will be refunded within five working days of the end of your holiday.

For Bookings made less than eight weeks prior to arrival the full amount must be paid upon Booking

A change of holiday dates for the same property can be made subject both to availability and the payment of a £50 Administration Fee.

The confirmed booking and rental agreement is made on the basis that the Property is to be occupied by the clients for a holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 and the clients acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.

When paying a Deposit, Cancellation Insurance must be booked with us unless adequate proof of alternative insurance is supplied at time of booking. If payment is made in full then Cancellation Insurance is optional.

The Company reserves the right to re-let any holiday where any payments due are more than 14 days in arrears, whereupon any monies paid by the client over and above the non-refundable Deposit and Cancellation Insurance Premium will be refunded. However, if the Company is unable to re-let the property for the same period the client will remain liable for the outstanding Balance due for the cost of the holiday.

In the event of cancellations not covered by Insurance, the Company will endeavour to re-let the accommodation, and if successful the balance of the cost of the holiday will not be due as in paragraph 5 above, or if already paid, will be refunded. However the Booking Fee and, if applicable, Cancellation Insurance Premium will be retained.

All properties supplied by the Company to clients are done so on the clear understanding they are to be smoke free, i.e. smoking is not permitted therein.

Pets are not permitted to stay in any of the Company’s properties.  Exceptions will be permitted for Seeing Eye Dogs.

Lettings commence at 4.00pm on the first day of tenancy and end at 10.00am on the day of departure unless agreed otherwise in writing.  The period cannot be exceeded unless the Company gives approval in writing and the Clients will be liable for any extra costs of whatsoever nature incurred because of any unauthorised extension.

Company representatives shall be allowed access to the Property at any reasonable time during any holiday occupancy.

In the event of there being cause for complaint concerning a Property, the matter should be taken up with the Company at once. It is important that this is done whilst the client is still at the Property so that an on-the-spot investigation can be made if necessary and remedial action taken if required.  In no circumstances will compensation be considered for complaints raised after the holiday has ended when the client has denied the Company the opportunity to investigate the complaint and endeavouring to remedy matters during the holiday.

Under no circumstances may pets or people other than those specified on the Booking Form occupy the property.

The Client agrees to take good care of the property and the Client shall keep the Property and all furniture, fixtures, fittings and effects in or on the property in the same state of repair as at the commencement of the holiday.  The Client agrees to leave the Property and its contents in the same state of cleanliness and general order in which it was supplied prior to vacating the property.  If this is not so done the Company has the right to deduct a cleaning charge not in excess of the necessary repairs and work to be undertaken from the Security Deposit.

The Client will be responsible for the full cost of any damages or breakages and any exceptional cleaning and this liability is not limited to the amount of the Security Deposit held by the Company.

The Client will not cause any annoyance or become a nuisance to owners, tenants or occupants of adjoining premises and properties.

The Client must report and pay to the Company the cost of any damage or breakages made during their holiday occupancy.  The Company reserves the right to make a charge where guests have contravened paragraph 17 that the Property should be smoke free.  In order to comply with the Unfair Terms in Consumer Contracts Regulations 1999 the amount of such a charge should not be more than the cost of the cleaning.  Any charge will be deducted from the Security Deposit.

The Client/Holidaymakers right to occupy the Property may be forfeited without compensation if: a) More people than specified on the Booking Form and/or the number the Property holds, attempt to take up occupation. b) Overnight guests are entertained without the Company’s express permission. c) Any activity is undertaken which may cause unreasonable damage, noise or disturbance. In these cases the Company reserves the right to re-enter the property and terminate the tenancy. Furthermore if additional people stay at the Property without the Company being so advised and giving approval then an amount of £35 per person per night will be deducted from the Security Deposit.

All prices quoted include VAT and Insurance Premium Tax where applicable at current rates.

The Principal Client or members of his/her party cannot hold the Company responsible for injury sustained or the loss or damage to any belongings during their stay at any of the Company’s properties.  The Company accepts no liability for accident, injury, loss or damage sustained by any clients, their family, visitors, vehicles or personal effects however caused.

The person who signed The Booking Form (or, in the case of a Booking Form submitted via the Company’s website, the person named as the Principal Client) certifies that he or she is authorised to agree to the conditions of Booking on behalf of all persons included on the Booking Form, including those substituted or added at a later date.  The signatory and/or the Principal Client must be a member of the party occupying the property.

In case of any discrepancies between these Booking Conditions and other contents of this website, or any printed material provided by the Company these Conditions shall prevail.

All prices are quoted in Pounds Sterling and all payments must be made in the same currency.

Bookings are only confirmed by Sherborne Cottages and Apartments on the condition that the resultant contract is subject to English law and must be interpreted and enforced in an English Court of Law.


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